Returns Policy

At Australian Deal Collective, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free returns policy in place to ensure your satisfaction.

30-Day Return Period

We offer a generous 30-day return period for all purchases made on our website. This means that you have 30 days from the date of delivery to initiate a return.

Australia Wide

Our returns policy applies to customers across Australia. Whether you're in Sydney, Melbourne, Brisbane, Perth, or anywhere else in the country, you can take advantage of our easy returns process.

How to Initiate a Return

If you wish to return a product, simply contact our customer support team within the 30-day return period. They will guide you through the process and provide you with a return authorization number.

Return Authorization Number

It is important to obtain a return authorization number before sending back your item. This number helps us track and process your return efficiently. Please do not send any items back without this number.

Return Shipping

When returning an item, you are responsible for the cost of shipping. We recommend using a trackable shipping method to ensure that the item reaches us safely. Once we receive the returned item, we will process your refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Exceptions

While we strive to provide a hassle-free returns experience, there are a few exceptions to our policy. We do not accept returns on perishable goods, intimate or sanitary products, or hazardous materials. Additionally, any items that are not in their original condition or are missing parts for reasons not due to our error are not eligible for a refund.

Contact Us

If you have any questions or concerns about our returns policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.